Samsung TV Plus App Not Working? Try these Fixes

Your Samsung TV Plus channels might not work if the Samsung TV’s cache is corrupt. Moreover, corrupt network settings or outdated firmware of the TV may also cause the issue at hand. The issue arises when a user tries to watch a Samsung TV Plus channel on his TV but the channel is not shown or a blank screen is shown. Sometimes, the following type of error is shown:

There was a problem while trying to play the TV PLUS channel. Check your network settings or try again later

You can get your Samsung TV Plus to work by trying the solutions discussed below but before that, make sure your network is working fine or try another network with your Samsung TV. If you are using a network protection application (like Pi-Hole), then check if whitelisting the Samsung TV Plus addresses in the application solves the problem.

Power Cycle the Samsung TV

A temporary malfunction of the Samsung TV may stop the Samsung TV Plus from working and power cycling your Samsung TV may solve the problem.

1. Power off your Samsung TV and unplug it from its power source.

2. Now wait for 5 minutes and then plug back the TV into the power source.
3. Then power on the TV and check if the TV Plus issue is resolved.
4. If the issue persists, open a Samsung TV Plus channel (although blank) on the TV and press and hold the power button on the remote.
5. Now when the TV restarts and the Samsung logo appears on the screen, un-hold the power button of the remote and check if the Samsung TV Plus is working fine.

Clear the TV Cache

The corrupt cache of the Samsung TV may cause the non-working of the Samsung TV Plus and cleaning the TV’s cache may solve the problem.

1. Launch the Settings of the Samsung TV and open TV Device Manager.

2. Then Clean the TV’s cache, close running apps, perform a memory boost, and free up storage by clicking on the relevant buttons.

3. Once the cleaning process is complete, check if the Samsung TV Plus is working fine.

Use the Google DNS

The Samsung TV Plus might not work if your ISP’s DNS cannot resolve the Samsung TV Plus server addresses. In this context, configuring your TV to use the Google DNS may solve the problem.

1. Launch the Settings Menu of your Samsung TV and head to the Network tab.
2. Now select Network Status and select the button of IP Settings.

3. Then open DNS Settings and select Enter Manually.

4. Now enter the following:

   8.8.8.8

5. Then apply your changes and switch off the Samsung TV.
6. Wait for 1 minute and then power on the TV to check if the Samsung TV Plus is working fine.
7. If the issue persists, check if reverting the DNS to Obtain Automatically resolves the issue at hand.

Update the Firmware of Your Samsung TV

The outdated firmware of your Samsung TV may stop the Samsung TV Plus from working as it can create incompatibility with other devices/modules and updating the firmware of your Samsung TV may solve the problem.

1. Launch the Settings of your TV and select Support.
2. Now open Software Update and in the right pane, select Update Now.

3. If updates are available, then let them download and install.

4. Once the updates are installed, reboot your Samsung TV and check if the TV Plus app is working fine.

If the update fails with Wi-Fi, check if updating using an ethernet cable solves the problem.

Perform a Smart Hub Connection Test

The Samsung TV Plus might not work if it fails to establish the connection to its servers and performing a Smart Hub Connection Test may solve the problem (as it will re-establish the connection).

1. Launch the Settings of your Samsung TV and head to its Support tab.
2. Now open Self Diagnostics and select Smart Hub Connection Test.
3. Then wait till the test process is complete and afterward, check if the Samsung TV Plus is working fine.

Disable IPv6 in the TV Settings

The Samsung TV Plus might not work if your TV is trying to use the IPv6 protocol but your network is having troubles in using the IPv6 protocol. In this context, disabling IPv6 in the settings of your TV may solve the problem.

1. Launch the Settings of your Samsung TV and open General.

2. Now select Network and open Expert Settings.

3. Then disable the IPv6 protocol and check if the Samsung TV Plus issue is resolved.

Edit the Date and Time Settings of Your TV

The Samsung TV Plus might not work if your TV’s date and time settings are not properly configured. In this context, editing the date/time settings of your TV may solve the problem.

1. Launch the Settings of your Samsung TV and head to the General tab.
2. Now open System Manager and select Time.

3. Then open Clock and set the Clock Mode to Manual.

4. Now set the correct date and time of your TV.

5. Then check if the Samsung TV Plus is working fine.
6. If the issue persists, open System Manager of the Samsung TV (steps 1 to 2) and select Language.
7. Now make sure that your desired language is selected (if it is already selected, re-select it).
8. Then revert the Clock Mode to Automatic and check if the Samsung TV Plus issue is resolved.

Reset Network Settings of the Samsung TV

The corrupt network settings of the Samsung TV may cause the Samsung TV plus issue under discussion and resetting the network settings of your TV may solve the problem.

1. Launch the Settings of your Samsung TV and head to its General tab.
2. Then open Network and select Reset Network.

3. Now confirm to reset the network and wait till the reset process is complete.
4. Then connect your TV to a network and check if the TV Plus app issue is resolved.

If the issue persists, then check if using a wired network solves the TV Plus issue.

Reset Samsung Smart Hub to the Defaults

The corrupt installation of the Samsung Smart Hub (which lets you sideload third-party apps to your TV) may cause the non-functioning of the Samsung TV Plus and resetting the Samsung Smart Hub may solve the TV Plus issue. Before moving, make sure to back up essential TV info (like apps’ logins) and data.

1. Launch the Settings of your Samsung TV and head to the Support tab.
2. Now open Device Care and select Self Diagnostics.
3. Then select Reset Smart Hub and if asked to, enter your TV’s PIN.

4. Once the reset process is complete, set it up and check if the Samsung TV Plus is functioning normally.

Perform the Factory Reset of the Samsung TV

You may encounter the Samsung TV Plus issue if the firmware of the Samsung TV is corrupt. In this case, resetting the Samsung TV to the factory defaults may solve the problem. Before proceeding, make sure to back up the essential TV info and data (like apps’ login, etc.).

1. Launch the Settings of your Samsung TV and navigate to its Support tab.
2. Now open Self Diagnostics and select Reset. If the Reset option is not available at the Self Diagnostics tab, then check in the General tab.

3. Then confirm to reset the TV and afterward set up the TV to check if the TV Plus is working fine.

If the issue persists, then check if setting the Aerial Type to Terrestrial (to the right of the channel list) solves the problem.